Terms and Conditions
These General Business Terms and Conditions (hereinafter called "Conditions") define in more detail the rights and conditions of the provider, the company FLEXI OFFICE s.r.o., and the customer, being an entrepreneur within the meaning of Section 420 or consumer within the meaning of Section 421 et seq. of the Act No. 89/2012 Coll., Civil Code, as amended by later regulations (hereinafter called "Civil Code"). Legal relations between the provider and the customer are subject to laws of the Czech Republic. Relations not regulated by a contract or by the Conditions are subject to the Civil Code.
1.1. "Provider" shall mean the company FLEXI OFFICE s.r.o., with its registered office at Prague 1, Ovocný trh 572/11, postcode 110 00, company identification number: 27386724, VAT number CZ27386724, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, entry 115620, e-mail: email@example.com, tel.: 225 991 991, web: flexioffice.cz.
1.2. "Customer" shall mean an individual or a legal entity who/which concluded the Order Form with the Provider.
1.3. "Order" shall mean a reservation/order concluded between the Provider and the Customer for ordered services and serves as a document for delivery of services.
1.4. "Business Centre" shall mean office buildings and premises operated by the Provider on the basis of a lease contract or any other contract.
1.5. "Meeting Room" shall mean a space intended for lease for office activities or for related administrative activities (meetings, business talks, general meetings, seminars, etc.) or for activities agreed explicitly between the Customer and the Provider.
1.6. "Office" shall mean a room leased for a short term - HOTDESK.
1.7. "Customer Card" shall mean a prepayment of any possible amount to the Provider's bank account, from which agreed amounts are deducted for use of services of the Provider until it is exhausted.
2. Lease of the Meeting Room and the Office
2.1. The reservation of the Meeting Room and Office is made with help of the Order at the Provider in several ways: with the web form on the Provider's web site (www.flexioffice.cz), order form, by e-mail, by telephone or personally with employees of the Provider. It is also possible to make a reservation by completion of a web form on the Provider's web site.
2.2. The Meeting Rooms may only be leased for office purposes and for related administrative activities (meetings, business talks, general meetings, etc.) or for activities agreed explicitly between the Customer and the Provider.
2.3. It is prohibited to use the Office for the purpose of meetings, business talks, personal interviews, castings or other activities resulting in occasional arrivals and departures of unauthorized persons to or from the Office, unless agreed otherwise between the Customer and the Provider.
2.4. The Customer in the Meeting Room or in the Office is obliged keep the rooms and common spaces in the building clean and to behave in such manner so as not to damage the room and common spaces in the building, its fittings and furniture and not to disturb other clients using these spaces. In relation thereto, eating and consumption of aromatic dishes is prohibited in the Office. The Customer is liable for all damages caused beyond usual tear and wear of the Office and common spaces in the building, its fittings and furniture.
2.5. Without Provider's approval and co-operation, the Customer is not entitled to make any layout changes (furniture shifting) in the room or to carry any things forming part of equipment out from the room.
2.6. The Customer is obliged to observe the ban on smoking in the Office and common spaces in the building and the lessor's premises.
2.7. The Customer shall observe the House Rules of the Business Centre which are available for inspection at the assistants in the reception.
2.8. With lease of the Office, the Customer has no right to placement of the registered office of the company or use of the address of the Business Centre as its contact address, unless agreed otherwise between the Customer and the Provider.
2.9. The Customer takes into account that it is not permitted to leave any movable things in the Provider's premises (personal effects, furniture, etc.). The Provider does not bear any liability for their possible loss.
2.10. The Customer has the right to use the Office or the Meeting Room only at the time of operation of the reception, i.e. on working days from 8:30 a.m. to 5:00 p.m., unless agreed otherwise between the Provider and the Customer.
2.11. In case of a breach of the obligation under sub-sections 2.2. through 2.10. by the Customer, a contractual fine in the amount of CZK 3,000 for every single breach of the obligation is agreed. The fine does not affect the right of the Provider to damages.
2.12. In case that the Customer and the Provider will agree on the use of the Meeting Room or the Office outside working hours, we charge a standard hour rate plus 100 % surcharge on the single hour price.
2.13. The first hour of lease of the Meeting Room is 45 minutes, other commenced hours last 45 minutes plus 15 minutes bonus - this shall not apply in case of lease for a whole day or more.
2.14. If the Customer cancels a binding order at least 1 working day before the planned beginning of sub-lease, no fees will be charged. If the order will be cancelled later, or if the Customer does not contact the Provider at all, full price of the sub-lease will be charged. In case that the order contained use of time within the framework of free hours, the inclusion will be made in an analogous way. The cancellation of the order may be made by e-mail, SMS message or by telephone. The terms of cancellation of reservations and orders in case of an all-day sub-lease are different: 2 working days before the lease without any fee, cancellation 1 working day before the lease for 50 % of the price of lease, in case of a later cancellation the full price of sub-lease will be charged.
2.15. If the Customer after a preceding reservation will not occupy the Office or the Meeting Room within 30 minutes after the beginning of the lease, his/its reservation may be cancelled and used for lease by other person. The Customer will be charged a cancellation fee under the valid terms and conditions set in the Conditions, sub-section 2.14.
2.16. The Customer takes into account that the capacity of spaces specified in the Order Form means the maximum number of persons who may use the spaces on the Customer's behalf. The exceeding of the number of persons beyond the declared number of permitted working places is subject to a preceding written approval of the Provider and it is paid. The amount of such fee will be determined on the basis of an agreement between the Provider and the Customer, especially with regard to the extent to which the maximum number of working places will be exceeded, and the time for which this should happen.
2.17. In case that the Provider after an agreement provides the Customer entry cards to be picked up by the Customer at the reception, the Customer is obliged to return the entry cards at the reception after termination of lease. In case of loss or non-returning of such card, the contractual fine of CZK 750/card is agreed.
2.18. The Customer with an unlimited/independent access to the Business Centre takes into account that in case of a lease outside the working hours, when assistants are not present in the Business Centre, the Customer alone is liable for the arrival and departure of his/its guests.
2.19. If the Customer does not hand over the Office or the Meeting Room immediately after termination of lease back to the Provider, he/it shall be obliged to pay the Provider a contractual fine in the amount of CZK 1,500 for every commenced hour of delay with handover of this Office, unless agreed otherwise between the Customer and the Provider.
2.20. In case that the Customer has concluded a valid Contract on Sub-Lease and Providing of Administrative Services with the Provider, or a Contract on Providing of Administrative Services, the Provider is entitled to set off the fees for lease of the Spaces and accompanying services according to the Order Form, as well as the contractual fine under sub-sections 2.11. and 2.19. against the advance payment (Surety) paid by the Customer for the purpose of repeated or single services under the Contract.
3. Financial Conditions
3.1. The Customer is obliged to pay the Provider the amount for use of services according to the price list in the Order Form. The Customer may pay the amount in cash, by transfer of the money to the Provider's bank account or by deduction of the amount from the Customer Card.
3.2. The Customer using the services offered by the Provider for the first time is obliged to pay the amount for services in cash before use of the service or immediately after its termination.
3.3. The Customer who will decide to pay the amount by transfer to the Provider's bank account shall act up to the invoice to be issued and delivered to the Customer after termination of the used service.
3.4. Any bank fee arisen as a result of payment between the Customer and the Provider shall be borne by the Customer.
3.5. The Customer takes into account that the Provider may refuse to accept the payment of use of services by a transfer to the Provider's bank account without any reasons specified in more detail. In such case, the Customer is obliged to pay the amount in cash before use of the service or immediately after its termination.
3.6. In case of Customer's delay with payment of any invoice, irrespective of what services are invoiced by such invoice, the Provider is entitled to demand the Customer to pay a contractual fine in the amount of CZK 500 for every day of delay with payment of every individual invoice. At the same time, the Provider is entitled to demand the Customer to pay late charges on the outstanding amount from the first day of delay to payment. Payment of a contractual fine does not affect the right of the Provider to damages, also to the extent of exceeding the contractual fine.
3.7. The Provider is entitled to discontinue or refuse the order in case that it registers outstanding amounts of the Customer also on other services or products provided by the Provider.
3.8. All prices are stated excl. of VAT, meaning that the price will always be increased by the respective VAT rate.
4.1. In case of a mistake on the side of Provider, the Customer is entitled to demand a reasonable compensation within the framework of the complaint proceedings. The Customer is obliged to lodge the complaint in writing by e-mail to the address firstname.lastname@example.org or by registered mail to the contact address of the Provider available on the Internet address (URL) www.flexioffice.cz.
4.2. The term for lodging of a complaint is 7 days after the day on which the Customer found out or could have found out the Provider's mistake.
4.3. A mistake on the side of the Provider shall mean the impossibility to use the Office or the Meeting Room at the agreed time on the basis of the Order Form.
4.4. A mistake on the side of the Provider shall not mean events which could not be expected or anticipated by the Provider.
4.5. In case that the Provider recognizes the complaint as justified, it undertakes to issue a rectifying tax document in its value subsequently as to the day of recognition of the complaint, and to settle the rectyfing tax document according to an agreement of the contracting parties, i.e. to pay it or to set it off against payment of other performance.
4.6. Objections against issued invoices - tax documents which would result in a limitation of the right to a rise of a claim of the Provider to the Customer shall be raised by the Customer in writing within 7 days after delivery of the invoice - tax document.
5. Final Provisions
5.1. If there will be some changes in any billing data and contact persons of the Customer, the Customer shall be obliged to inform the Provider thereof immediately, within 5 days after occurrence of such change at the latest.
5.2. All correspondence sent by mail is deemed delivered on the 5th day after its demonstrable dispatch, also in case that the other party refused to accept the service of the consignment, or in case that the consignment was deposited at the post office and the other party has not picked it up.
5.3. The Provider reserves the right to change the Conditions unilaterally at any time. The Provider needs not inform its existing or future Customers about the made change. Consequently, the Provider recommends the Customer to check the wording of the Conditions before every conclusion of the Order Form. The Order Form between the Provider and the Customer is subject to the Conditions valid at the time of its conclusion.
5.4. By confirmation of these Conditions, the Customer agrees that the Provider is entitled to send the Customer information materials relating to services offered by the Provider or related services, as well as to products of third parties.
5.5. The Contract on Sublease of Spaces Intended for Business and on Providing of Services concluded between the Provider and the Customer is not subject to these Conditions, but to the Agreement forming an integral part of each Contract.
These Conditions become valid and effective on October 24, 2016.